The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
We are committed to safeguarding the privacy of our website visitors and we take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.
The service providers we use are compliant with GDPR (General Data Protection Regulation), UK DPA (Data Protection Act) 2018, EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework. We are also registered with the Information Commissioner’s Office (ICO) Registration No: ZA300341.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted, to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. No personal details are passed on to third parties nor shared with companies/people outside of the company that operates this website.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
Subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign.
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned on this website. The owners of this website cannot guarantee, or verify, the contents of any externally linked website despite their best efforts. Therefore, users should note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media and Shortened Links in Social Media
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
This website and its owners through their social media platform accounts may share links to relevant web pages. By default, some social media platforms shorten lengthy URLs. Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Processing of Data
All data and information held by us is the responsibility of Robert Brotchie (Data Controller).
Confidential client records are stored securely by Anglia Counselling Ltd. Electronic notes and conversations, and any related documents, provided to us may also be stored on secure servers provided by Dropbox or Google Drive. Names, email addresses and attached documents may be stored using secure servers provided by Google.
Names, email addresses and IP addresses may be stored and monitored on secure servers provided by MailChimp for use with email newsletters and program dissemination. Names, email addresses, usernames, user passwords and IP addresses may be stored on secure servers provided by Guru and monitored by Wordfence or Cloudflare.
Working agreements and any other related documents may be stored on secure servers provided by Dropbox or Google Drive. Email addresses and any information entered by the users on forms created by us are stored on secure servers provided by Google.
If you have any questions about how we handle your data, please email [email protected] or write to Bob Brotchie, Anglia Counselling Ltd, Rosemary House, Lanwades Business Park, Kentford, Newmarket, Suffolk CB8 7PN.